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Customer service

Shipping Policy

No Man Walks Alone offers FREE STANDARD SHIPPING ON ALL ORDERS to the US and Canada. Customers are able to upgrade to Express shipping at checkout when making a purchase. Cost for Express shipping varies based on the weight and size of the order, as well as the delivery address.

Typical delivery times are listed below :

Shipping   Times

Standard            Delivery in 5-8 business days
Express              Delivery in 1-3 business days
International      Delivery in 6-10 business days 


Delivery times begin on the same business day if the order is placed before 3:00 PM Eastern Standard Time. Delivery times begin one business day after the order is an order is placed after 3:00 PM Eastern Standard Time.

UPS is our courier for all domestic shipments. All our packages require a signature upon delivery. You will receive an e-mail containing your Tracking Number once your package has been shipped from our warehouse. Visit My Account to check the most up-to-date status of your order.

Our warehouse is closed for the following Holidays. Please plan accordingly as orders will not be shipped out on these dates.

  • New Year's Day
  • Martin Luther King Day
  • Presidents Day
  • Easter and Easter Monday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Yom Kippur
  • Columbus Day
  • Thanksgiving
  • Christmas Day


All orders are processed automatically and while we will do our best to accommodate such requests, we are unable to guarantee any changes to shipping method after the order is processed, nor can we guarantee our ability to delay shipping upon request.


International Orders


USPS is our carrier for all international shipments.   Please note that you may be responsible for import duties and taxes on your international order.  In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.


Should you decide to return an order for refund, please note that No Man Walks Alone cannot be responsible for any customs duties or fees associated with that return shipment, and that any incurred costs will be deducted from your refund.

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